We stand behind our products. Every kilometre.
Everything you need to know about the warranty period, coverage and claim process for Maysan Mando shock absorbers.
- Warranty period3 Years Starts from the date of delivery of the product.
- Replacement time30 Working Days Maximum, from the date the fault is reported.
- Equivalent product15 Days If replacement cannot be made within this time, an equivalent product is provided.
- Labour and partsFree of Charge No charge is made for faults covered by the warranty.
What is covered?
The entire product, including all of its parts, is covered by the warranty. The cases below are not covered.
Covered by the warranty
- Faults caused by defects in materials and workmanship
- The entire product, including all of its parts
- Replacement of the faulty product; the time taken for replacement is added to the warranty period
Not covered by the warranty
- Installation not carried out in line with the catalogue and manufacturer instructions, and any resulting faults
- Damage to the piston rod, oil seal, body or dust boot caused by using unsuitable tools
- Reusing old or worn mounting parts with a new shock absorber
- Modifications to the shock absorber such as welding, drilling or bending
- Using a product not suited to the vehicle model, or overloading the vehicle
- Accident damage and use in racing/rally vehicles
- Not having a wheel alignment after replacing the front shock absorbers
How to make a claim
- 01
Complete the warranty certificate
Fill in the product and vehicle details on the warranty certificate in the packaging, and have it stamped and signed by the seller.
- 02
Report the fault
Contact the seller, dealer or workshop where you bought the product. You can also report it directly to Maysan Mando.
- 03
Inspection and replacement
The product is inspected by our technical team; if covered by the warranty, it is replaced within a maximum of 30 working days.
Correct installation is required for the warranty to apply.
Pre-installation checks, the 9 basic rules and tightening torques are in the installation guide.
Warranty certificate and terms of use
Download the warranty certificate, including warranty terms, usage instructions and legal information.
Download Warranty Certificate (PDF)The warranty certificate is issued in accordance with Turkish Consumer Protection Law No. 6502 and the Warranty Certificate Regulation.
